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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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May 2, 2024

5  out of  5 rating by TOM SCOTT
"Great service as always!!"
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C Warta

April 30, 2024

5  out of  5 rating by C Warta
"Brenda and the crew at Carey Heitman's State Farm Agency are awsome to work with. Whenever I need a question answered Brenda always goes above and beyond to find an answer. Thank you guy's!"
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Madison Simmons

April 19, 2024

5  out of  5 rating by Madison Simmons
"The girls there did an amazing job and were super helpful!"
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Becca Little

April 16, 2024

5  out of  5 rating by Becca Little
"This office is wonderful, great employees."
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Vicki Little

April 15, 2024

5  out of  5 rating by Vicki Little
"Love this office! Excellent service every time!!"
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Bobby Owens

April 8, 2024

5  out of  5 rating by Bobby Owens
"I recently moved down here from New York and had to do a “state to state” policy update/change. A representative by the name of Madison helped me through this entire process and assisted me in not only changing my policy over but she also dove into my current policy the New York plan five had me on and helped get me a cheaper deductible with my vehicle insurance as well finding other discounts to add to my policy. Had it not been for her patience and due diligence I would have been paying a higher monthly insurance bill for sure. Anytime I have a question or concern she takes the time to explain everything to me regarding my specific policy’s. I will be a State Farm customer for life. Thanks for the top tier customer service !!"
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Sheridan Savage

April 8, 2024

5  out of  5 rating by Sheridan Savage
"Madison light goes above and beyond expectations. She is amazing!"
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Mary Cappel

April 8, 2024

5  out of  5 rating by Mary Cappel
"Very friendly, knowledgeable employees. Great rates, discounts!"
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April 8, 2024

5  out of  5 rating by Tamarra
"I had the opportunity to work with Candice C. the other day. I am very impressed! She was very responsive and helped give me the information I needed. She was able to provided me with great pricing regarding home and auto insurance."
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adam wolken

March 29, 2024

5  out of  5 rating by adam wolken
"This office is wonderful! The staff is personable, responsive, professional and knowledgeable! Most of all they actually care about you. Saving a dollar here and there is not worth trading having an office that cares. An office that cares does regular reviews to make sure your policy meets your needs, and they do that. Cheap Online insurance will never beat that, because that becomes the difference when something unthinkable actually happens. Like when I got my liability insurance, they asked me a lot of questions about what I do exactly, what tools are needed so I had accurate coverage. A few years later my work trailer was stolen with all my tools they really helped me walk through the process so I could get what I needed to continue working as fast as possible. Brenda is always quick to send COI’s to companies that I am doing business with which is a great help. I’ve been insured by this office since I was 16. It started with car insurance, and has moved up to life, home, auto, and general liability for my business."
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Stephanie Pollock

March 20, 2024

5  out of  5 rating by Stephanie Pollock
"I can not stress enough how thankful I am for Brenda Nutter! Her kindness, knowledge, professionalism and willingness to explain each policy is why we continue to use State Farm. She has been by my side through many life changes and has always offered amazing customer service to make sure our needs are met. Her patience is also something that must be recognized. I have really been bugging her the last few months and she has been amazing. Thank you so much Brenda!"
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Vanessa Ruble

March 2, 2024

5  out of  5 rating by Vanessa Ruble
"Thank you Brenda and the Lebanon office for always taking such good care of our Insurance needs."
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Jayne Sharp

March 1, 2024

5  out of  5 rating by Jayne Sharp
"Brenda Nutter is the best employee there! Everyone is very helpful!"
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Mr. B Music Teacher

February 29, 2024

5  out of  5 rating by Mr. B Music Teacher
"GREAT people! Brenda is a rockstar!"
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William Gretch

February 29, 2024

5  out of  5 rating by William Gretch
"This team has always been there to help me when i need to get insurance squared away fast."
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Monty-Janice Bates

February 21, 2024

5  out of  5 rating by Monty-Janice Bates
"Great insurance, great location, and great people to work with!"
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Trina Mizer

February 15, 2024

5  out of  5 rating by Trina Mizer
"I have worked with this office for my insurance needs since I started driving over twenty years ago. The office has a new agent, but the quality of the customer service remains the same. You get what you pay for with State Farm - I have reached out to the office staff many times over the years for help or to answer questions. It is really nice to talk to a real person, a local person, who knows who you are and wants to help, and does so promptly."
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kim root

February 7, 2024

5  out of  5 rating by kim root
"Customer service is 10/10! Brenda was extremely knowledgable and able to answer all my questions as well as provided requested documentation needed for a renewal immediately!"
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Keith Athmer

February 6, 2024

5  out of  5 rating by Keith Athmer
"Candice is very helpful with insurance needs, she is very knowledgeable and good on determining your insurance needs. She also helpful with any issues that arise"
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Betty Beard

February 2, 2024

5  out of  5 rating by Betty Beard
"I want to personally thank Brenda Nutter. My husband and I were in Springfield car shopping on a Saturday, I emphasize shopping was the plan. Well I ended up falling in love with a car that day. We did all the paperwork, and told the dealer we would be back on Tuesday of the next week to pick up the car. The reason being I was not insured, and would need to get a policy in place. We sent Brenda a message letting her know we would need to setup a policy on Monday. Well if you know Brenda... she was not having it. She immediately text me and said I will be at the office in 15 minutes and have you a binder in place! I took my fabulous new ride home that day. Thanks again Brenda!!!"
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Kevin Bays

January 29, 2024

5  out of  5 rating by Kevin Bays
"Brenda Nutter with Carey's Lebanon office is amazing. She went out of her way to help us. I 100% recommend them."
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Linda Adkins

January 26, 2024

5  out of  5 rating by Linda Adkins
"Fantastic staff! Very knowledgeable and helpful."
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Cameron Clinkingbeard

January 26, 2024

5  out of  5 rating by Cameron Clinkingbeard
"Great Crew!!"
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Lisa Jones

January 26, 2024

5  out of  5 rating by Lisa Jones
"Great service. Candice was honest and personable."
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Madison Light

January 25, 2024

5  out of  5 rating by Madison Light
"Wonderful staff and policyholders. 😊"